Effective Date: 17/07/2025
At APK Metal & Cookwares, we are committed to delivering your products safely and promptly.
2.1 Shipping Areas
We currently ship within India. For international orders, please contact our support team at sales@apkmetal.in
2.2 Delivery Timeframes
- Orders are typically processed within 2–4 business days.
- Delivery takes approximately 3–10 business days depending on location and courier availability.
2.3 Shipping Charges
- Shipping charges are calculated at checkout based on the weight, volume, and destination.
- Free shipping may be offered on select products or promotional events.
2.4 Order Tracking
Once your order is shipped, we will send you a tracking number via email or SMS.
2.5 Damaged or Lost Items
If your package arrives damaged or is lost in transit:
- Notify us within 48 hours of delivery for damaged items.
- Claims for lost items must be made within 7 days of the expected delivery date.
2.6 Returns & Exchanges
- Returns are accepted within 7 days of delivery if the item is unused, in original packaging, and with proof of purchase.
- Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.